Speaker

​

​

Based on my expertise I use a bespoke approach to address customer-related issues. Participants evaluate me as a very passionate expert who knows how to involve his audience in an inspiring, interactive and energetic way.

​

Here are some examples of topics for keynotes, masterclasses and workshops I frequently host:

​

Adapt or die
Make your organization smart, fast and flexible by deploying agile management

​

Building bridges

Connect the islands of marketing, sales and customer service: 'customer centric' co-operation for maximum customer value

 

Revenge of the nerds

Why and how beta and IT people enrich your business' DNA

 

The customer hearing device
Actions speak louder than words: the how and why of analyzing 'voice of the customer' sources

 

Winner in tomorrow's market

'Blue ocean' strategy, continuous improvement, innovation and co-creation for competitive customer value propositions 

 

Choose to be chosen

Market definition and segmentation, target segment selection, personas and profiling

 

Panama, Suez and other channels

About changing customer behavior, omnichannel management, customer journey experiences and your content strategy

 

Tom measure is to know

Customer value, accountability, goals, KPI's, measurement and analysis for maximum ROI on your customer processes

​

For bookings please contact me directly or through my secretariat. See the 'Contact' section for contact details.